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Office and Administrative Support – Job Summaries

Office and Administrative Support – Job Summaries

Office and Administrative Support

In these occupations, workers prepare and organize documents, track products, and provide information to the public.

Overall employment in office and administrative support occupations is projected to decline 4 percent from 2021 to 2031, resulting in a decrease of about 880,800 jobs over the decade. Despite declining employment, opportunities are expected to arise from the need to replace workers who leave their occupations permanently. About 2.2 million openings each year, on average, are projected to come from replacement needs.

(U.S. Bureau of Labor Statistics, September 2022).

woman office worker

Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy. Financial clerks do administrative work, help customers, and carry out transactions that involve money. General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers. Material recording clerks track product information in order to keep businesses and supply chains on schedule.

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lady working in office

Customer Service Representative

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

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men working

Office and Administrative Workers

Office and administrative workers are professionals who perform a variety of tasks that facilitate the smooth operation of an organization, including clerical duties, record-keeping, scheduling, and communication management.

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Postal Service Workers

Postal service workers sell postage and related products and collect, sort, and deliver mail.

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Project Assistant

Secretaries and administrative assistants perform routine clerical and administrative duties.

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Promotions Manager

Promotions managers plan programs to generate interest in products or services.

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Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

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Research Assistant

Secretaries and administrative assistants perform routine clerical and administrative duties.

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Resource Specialist

Resource specialists are experts who assess, manage, and optimize the use of specific resources, such as natural, financial, or human assets, to achieve organizational goals efficiently and sustainably.

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Secretary and Administrative Assistant

Secretaries and administrative assistants perform routine clerical and administrative duties.

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